Q
QBit Wallet

技术支持与帮助中心

我们随时为您提供关于 QBit Wallet 客户端使用、网络连接与生态交互的技术支持。

🛡️ 极其重要的反钓鱼安全警示： QBit 官方团队与客服人员绝对不会以任何形式向您索要助记词、私钥或安全密码！如果有人自称官方管理员或技术支持并索要您的助记词，请立即将其标记为诈骗并向我们举报。
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官方支持邮箱
针对钱包使用故障、提审支持、商务合作或常规疑问，我们会在 24 小时内快速响应。
support@qbitchain.io
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开发者与节点支持
QBit Chain 节点同步、RPC 接口、DApp 接入 SDK 及智能合约交互支持。
dev@qbitchain.io
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官方网站与帮助中心
探索 QBit Wallet 官方网站、最新客户端下载、支持文档及生态导航。
访问 qbitwallet.io

常见问题解答 (FAQ)

1. 什么是助记词？如果丢失了官方能帮我找回吗？

助记词是由 12 个英文单词组成的种子密钥，是您在去中心化区块链上资产所有权的唯一凭证。QBit Wallet 是非托管钱包，您的助记词仅在您的手机本地加密存储，官方团队没有任何私钥备份，因此在技术上完全无法帮您恢复。请务必将助记词用纸笔手抄并妥善保管在绝对安全的物理位置。

2. 转账状态一直显示“打包中 (Pending)”或失败怎么办？

这通常由以下几种原因造成：

  • 账户 Gas 费不足：每次链上转账或合约交互均需扣除微量原生 QBT 作为网络手续费，请确保钱包内留有足够的 QBT 余额；
  • 网络节点拥堵：若当前 RPC 节点负载较高，可进入钱包「设置」->「网络设置」，刷新或切换至备用 RPC 节点；
  • 交易已被链上确认但本地未刷新：在钱包主页下拉刷新，或直接在区块浏览器输入交易哈希（TxHash）查询真实状态。
3. 更换新手机后，如何恢复我原有的钱包与资产？

在新手机上下载并打开 QBit Wallet，在首屏点击「导入已有钱包」，选择「助记词导入」，按正确顺序输入您之前备份的 12 个单词，设置新设备的本地解锁密码，即可完整恢复您的公钥地址及链上全部资产。

4. 如何在钱包中添加自定义代币 (SPL Token)？

进入钱包主页，滑动到底部点击「添加代币」按钮，粘贴该代币在 QBit Chain 上的标准 Mint 合约地址，系统将自动识别代币符号（Symbol）与小数精度（Decimals），点击确认即可将该代币添加至主页资产列表。

5. 内置 Swap 代币兑换功能是如何运作的？

QBit Wallet 的 Swap 功能通过智能路由直连去中心化流动性池（AMM DEX）。所有的兑换均为去中心化链上原子交易，滑点和价格均公开透明，资金无需经过任何第三方中介。

Help & Technical Support

We are here to assist you with QBit Wallet usage, node connectivity, and decentralized ecosystem interactions.

🛡️ Critical Anti-Phishing Security Advisory: The QBit official team and support agents will NEVER ask for your mnemonic seed phrases, private keys, or passwords under any circumstances. Anyone claiming to be official support and asking for credentials is a scammer.
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Customer Support
For client inquiries, app review requests, ecosystem onboarding, or general queries. We respond within 24 hours.
support@qbitchain.io
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Developer & Node Desk
Validator synchronization, RPC endpoints, Web3 SDK integration, and smart contract documentation.
dev@qbitchain.io
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Official Portal & Support Center
Explore the QBit Wallet ecosystem, real-time client downloads, developer docs, and network guides.
Visit qbitwallet.io

Frequently Asked Questions (FAQ)

1. What is a seed phrase? Can QBit support recover it if lost?

Your 12-word BIP39 mnemonic seed phrase is the master cryptographic key to your blockchain assets. QBit Wallet is strictly non-custodial: your keys exist only encrypted on your local device. We do not possess your keys and have no technical ability to recover them. Please write them down on physical paper and store them securely offline.

2. What should I do if a transaction is pending or fails?

This is commonly due to one of the following factors:

  • Insufficient Gas: On-chain transactions require small network fees in native QBT. Ensure your balance covers the network fee;
  • RPC Node Congestion: Go to Settings -> Network Settings to switch or refresh the active RPC endpoint;
  • Local Display Latency: Pull down to refresh your wallet dashboard or look up the transaction hash directly on the blockchain explorer.
3. How do I restore my wallet when switching to a new device?

Install QBit Wallet on your new device, select "Import Existing Wallet", choose "Seed Phrase", enter your 12 words in correct order, and configure a new local unlock passcode. Your addresses and on-chain assets will be instantly restored.

4. How do I add custom tokens (SPL tokens)?

On the home screen, scroll down and tap "Add Token". Paste the verified token Mint address. The app will auto-populate token symbol and decimals. Confirm to track the asset in your portfolio.

5. How does the built-in token Swap operate?

QBit Wallet's built-in Swap leverages decentralized liquidity pools (AMM DEX). Every exchange is an on-chain atomic swap executed directly between your wallet and the smart contract, eliminating centralized middleman risk.